Overview
Forway Software Solution, we aim to provide high-quality digital services and products. Please read our refund and return terms carefully before making a purchase.
1. Digital Products (Themes, Scripts, Plugins)
All sales of downloadable digital products are final. Once the product is delivered or accessed, no refunds will be issued unless:
- The item is not functional or broken
- You have contacted our support team, and the issue cannot be resolved within a reasonable time
We do not offer refunds for:
- Buyer’s remorse
- Incompatibility with third-party services not disclosed before purchase
- Improper installation or usage
2. Custom Projects & Services
Due to the nature of custom development, once a project has been started or resources have been allocated:
- No full refund is available
- Partial refunds may be issued before significant development work has begun
- If a project is delayed due to lack of client communication or requirements, no refund will be issued
3. Monthly/Subscription-Based Services
Subscriptions (e.g., hosting, maintenance, SaaS) are billed on a recurring basis.
- You can cancel at any time
- No refunds are issued for partial months or unused services
- Any setup fee is non-refundable
4. Payment Disputes
If you believe you were charged in error, please contact us before initiating a dispute. We’ll review your case and respond within 3–5 business days.
5. How to Request a Refund
To request a refund, please email:
Include:
- Your full name
- Order ID / Invoice Number
- Reason for your request
- Screenshots or technical evidence (if applicable)
6. Policy Updates
We reserve the right to update this policy at any time. Changes will be reflected on this page with the updated date above.